This session is included in your Attendee registration fee or you can purchase a Wednesday Day Pass.

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This series aims to reduce burnout, increase the support of a healthy and stable work environment through individual improvement, encourage 100% presence at the positions, and provide quality service on the phone and radio for the community you serve. Based on the goal components of CWP course, Essentials drives personal accountability in Two Part Series:

PART 1: This course leaves 9-1-1 Public Safety Communications Specialists and Supervisors with soft skills and resources to improve and manage ongoing Situational Stress and reduce the long-term impacts of crisis-related tension while developing a rewarding, thriving career in Public Safety.

PART 2: When stress and wellness are managed, professionalism improves. This course provides the skills and training for Public Safety Communications Specialists to use in planning a rewarding career path in any tenure, from new hire to senior veteran.

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Learning Objectives
   PART 1:

• Health & Wellness

• Leadership Best Practices at any level that serve to reduce bickering & negativity

• Coaching vs discipline; Peer support tips & techniques

• Improving breathing, emotional strength, and coping skills

• Elevating shift morale using character-based communication

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   PART 2:

• Understanding, learning, and appreciating multigenerational behaviors and communications

• Preparing each other for achieving desired promotions, certifications, and education

• Planning long-term Career Path goals, branding & reputation management

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Get to know Moe

Bringing over 29 years of public safety industry experience, Maureen “Moe” Dieckmann arrives with energy, conviction, and straightforward coaching… applying real-world examples and humor in facilitation, speaking, and professional services that Public Safety personnel can really appreciate.

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